Process Change & Documentation

Capturing existing processes using BPM and/or Lean Value Stream Mapping

Identifying problem areas (e.g. waste, confusion, etc) and preparing list of improvements for prioritisation

Recommending approaches to resolve problem areas by experimentally changing process, tools or roles, measuring impact on key metrics

Change management covering communication, staff engagement, training, implementation, governance, and reinforcement

Creating documentation including Standard Operating Proceedures (SOPs), diagrams, presentations and training materials