Boosting Findability & Usability Across Regulatory Teams

OVERVIEW

Regeneron’s Regulatory Affairs portal was supposed to help teams stay aligned on critical updates. Instead, it created confusion, extra work, and lost time. I led a full UX redesign using SharePoint.

✅ 100% trust score

✅ 85/100 QXscore

✅ 20% increase in portal return visits

PROBLEM

In highly regulated environments, disorganization doesn’t just slow people down it creates risk. If updates are missed or misunderstood, it can affect submissions, timelines, and team coordination. The goal wasn’t just to make the portal usable. It was to make it believable to turn it back into a trusted source of truth. Through interviews and audits, I uncovered 3 core breakdowns:

❌ No clear page purpose → Users didn’t understand the value of the portal

❌ Poor copy → Increased reliance on email or direct outreach

❌ Poor content structure → Users couldn’t complete basic tasks confidently

SOLUTION

To rebuild trust, I focused on clarity: Writing clear page summaries to give users context at a glance Replacing abstract labels with terms users actually use in their workflow Grouping content into collapsible sections to reduce visual noise Structuring each page around user goals, not internal silos

Every decision aimed to reduce friction and increase trust.

results

The redesign wasn’t just easier to use it was used more.

✅ 100% trust score

✅ 85/100 QXscore from usability testing

✅ All users successfully completed key tasks (up from 33%)

✅ Portal visits increased by 20%

Reflections

Stakeholders don’t need convincing they need proof Early on, I had to explain what UX research was. But once we showed real user data, support grew fast. Now I lead with evidence, not theory. UX metrics make insights actionable UserZoom helped me connect observations to real metrics. I’m now more confident in running tests that inform business decisions, not just design. Internal jargon breaks usability Terms like “TRIO” made sense to the team but not to users. Now I test labels and headings with real people before assuming they’re clear.