Smart Queue Management System Development
Paul Abib Camano
Zero-Hardware Smart Queue Management
Kill waiting room chaos. Not your operating budget.
Say goodbye to $5,000 kiosk appliances, thermal paper jams, and crowded lobbies. LineQ turns any visitor’s phone into a live ticket, any computer into a teller console, and any Smart TV into an automated voice calling board.
Start 14-Day Free Pilot Explore 4 Connected Surfaces
4 Coordinated Surfaces. Built Directly in LineQ.
Explore the exact interfaces used by walk-in visitors, counter tellers, lobby displays, and branch supervisors.
Architected for Speed. Built to Protect Margins.
Everything your facility needs to maintain orderly lines, eliminate customer crowding, and optimize staff throughput without expensive proprietary hardware.
01
App-Less Dynamic QR Intake
Customers simply scan a dynamic or daily-rotating QR code at your entrance with their smartphone's native camera. No App Store download, no password creation, and no account setup required.
✓ Configurable service channels (Express, Billing, Diagnostics, Priority/PWD)
✓ Department-associated custom fields (Account #, Doctor, Student ID)
✓ Rolling estimated wait times & dynamic queue position countdown
02
Single-Stroke Staff Teller Console
Tellers sign in from any PC, tablet, or phone and bind their session to an active counter desk. Advanced keyboard shortcuts (Spacebar / Enter) allow frontline agents to call tickets at lightning speed.
✓ One-click actions: Call Next, Recall, Complete, No-Show, and Transfer
✓ Full intake custom field snapshot rendered directly on teller screen
✓ Staff concierge walk-in ticket generator for elderly or non-smartphone visitors
03
Smart TV Voice Announcement Board
Plug any low-cost Smart TV, Fire TV Stick, Chromecast, or HDMI monitor into your waiting area. A secure zero-login display link renders a high-contrast 70/30 calling board visible from 10+ meters away.
✓ Automated Web Audio attention chime when tickets transition to Called
✓ Web Speech API Text-to-Speech (“Ticket A-042, please proceed to Window 2”)
✓ Flashing amber highlight border and upcoming queue ticker
04
Multi-Tenant Admin & Live SLA Telemetry
Manage multiple branch facilities, counter rosters, and queue priorities from a unified dashboard. Real-time telemetry surfaces queue bottlenecks and SLA breaches before customer frustration peaks.
✓ Hierarchical RBAC: Tenant Admin, Branch Manager, and Teller roles
✓ Outbound HMAC-SHA256 signed webhooks for downstream integrations
✓ Automated 48-hour PII phone number anonymization for maximum privacy
Rapid Deployment
Up and Running in 3 Steps. Under 10 Minutes.
No technicians. No proprietary cabling. No hardware procurement delays.
Step 01 • 2 Minutes
Generate & Print Your QR Code
Create your branch, configure your service categories (e.g. Inquiries, Billing, Lab), and print out your entrance QR code standee.
Step 02 • 3 Minutes
Open Teller Desks on Any PC
Your counter staff log into the web app, select their desk number, and prepare to serve visitors with single-stroke keyboard shortcuts.
Step 03 • 1 Minute
Open TV Display on Any Screen
Launch the zero-login public display URL on your Smart TV browser. Automated chimes and vocal announcements activate instantly.
Industry Solutions
Built for High-Footfall Walk-In Facilities
Tailored sector presets with pre-configured queue categories, custom field capture, and multi-desk routing.
Healthcare & Clinics
Triage walk-in patients, route specimens to diagnostic labs, and allow vulnerable visitors to wait safely outdoors until their ticket is called.
Consultation Diagnostics & Lab Pharmacy Senior Priority
Banking & Financial Services
Direct lobby traffic between quick cashier deposits, loan consultations, and commercial accounts with dedicated teller desk assignment.
General Inquiries Teller & Cashier Loans & Accounts VIP Priority
Government & Public Services
Eliminate dawn queues for permits, licensing, and civil registry documents with multi-counter routing and senior/PWD priority queues.
Civil Registry Permits & Licensing Assistance Senior / PWD
Retail & Service Desks
Manage peak customer service inquiries, warranty drop-offs, and express online pickups without hardware ticket dispensers or paper jams.
Customer Service Checkout Returns Express Pickup
Education & Campus Registrars
Absorb peak semester enrollment rushes, tuition cashier lines, and student records desks without hiring IT vendors or renting printers.
Admissions Student Accounts Registrar Records
Automotive & Diagnostics Bays
Keep motorists informed on repair bay status, inspection sequencing, and vehicle collection counters with automated SMS text alerts.
Service Advisor Inspection Specimen Bay Collection
Predictable Pricing
Simple, Transparent Plans. No Hidden Hardware Fees.
Start with a 14-day risk-free pilot. Upgrade or downgrade anytime with self-service billing powered by Dodo Payments.
Monthly Billing Annual Billing Save 20%
Starter
$49 / branch / mo
Billed monthly
Ideal for single-location clinics, retail, and branch intake.
✓ 1 Physical Branch Location
✓ Up to 2 Active Teller Counters
✓ Customer QR Code Self-Intake (PWA)
✓ Real-time TV Queue Display (Visual)
✓ Live Customer Mobile Ticket View
✓ 100 Free SMS Credits / month
• Community & Documentation Support
Most Popular • Sweet Spot
Pro
$99 / branch / mo
Billed monthly
High-volume queues needing audio callouts and webhooks.
✓ 1 Physical Branch Location
✓ Unlimited Active Teller Counters
✓ Web Speech API TTS Audio Voice Calls
✓ Outbound Webhooks (EMR/CRM sync)
✓ Daily Operational Telemetry & Analytics
✓ 500 Free SMS Credits / month
✓ Priority Email & Ticket Support
Network
$249 / 3 branches / mo
Billed monthly
Multi-branch enterprises and healthcare networks.
✓ Up to 3 Physical Branches Included (+$69/mo per extra branch)
✓ Unlimited Active Teller Counters
✓ Priority Multi-Lane Service Routing
✓ Custom Webhook Endpoints & Retries
✓ Dedicated SLA & Audit Log Access
✓ 1,500 Free SMS Credits / month
✓ Priority Direct Engineering Support
Prepaid SMS Notification Packs & Telco Margin Defense
Top up notification packs on demand: 500 Credits for $15.00 ($0.030/SMS) • 1,000 Credits for $25.00 ($0.025/SMS) • 5,000 Credits for $100.00 ($0.020/SMS). If your balance hits zero, tickets gracefully default to the 100% free live web PWA without interrupting service.
Zero Overdraft Fees
Common Questions
Frequently Asked Questions
Everything you need to know about LineQ’s zero-hardware model, security, and setup.
Do my customers need to download an iOS or Android app? ↓
No! That is the core breakthrough of LineQ. Customers open their standard phone camera, scan your branch's entrance QR code, and a progressive web application opens instantly (<150 KB gzipped payload). They track their place in line, see rolling wait times, and receive alerts without downloading anything or creating an account.
What hardware do I actually need to buy? ↓
$0 dedicated hardware. You use what you already have: any desktop PC, tablet, or smartphone for staff tellers, a printed paper standee or acrylic QR frame at the entrance, and any standard Smart TV (or basic TV with a $25 Fire Stick/Chromecast) to display calling tickets.
How do we handle elderly or assisted visitors without smartphones? ↓
LineQ includes a built-in Staff Concierge mode. Your security guard or triage desk attendant can issue a walk-in ticket in under 3 seconds using any tablet or computer desk, verbally giving the visitor their ticket number (e.g. “Ticket A-045”), which then shows up on the Smart TV calling board like all other tickets.
How does the Smart TV connect without logging in? ↓
LineQ generates a secure, read-only URL token route specifically for your branch display. You simply bookmark or open that link in the TV's browser. It automatically establishes a WebSocket room connection, displays the Now Serving grid, and triggers Web Speech vocal announcements with zero credential handling on public screens.
How is customer data and privacy handled? ↓
We follow strict privacy minimization. Customers do not submit passwords or credit cards. If a customer provides an optional phone number for SMS alerts, our automated compliance engine purges and anonymizes the phone number within 48 hours of queue completion. All transit data is protected by TLS 1.3, and database storage is encrypted via AES-256.
Can we connect LineQ to our existing EHR or internal CRM? ↓
Yes. On Pro and Network tiers, LineQ provides Outbound Webhooks with HMAC-SHA256 signature verification. You can receive outbound webhook events whenever a ticket is created, called, in-service, completed, or marked as a no-show, making automated record synchronization seamless.
Get Started in Minutes
Ready to eliminate lobby congestion with zero capital expenditure?
Join clinics, city halls, registrars, and service centers running frictionless virtual lines today.
Launch Your 14-Day Free Pilot View Plan Comparison
14-day risk-free pilot • Self-service activation • Cancel anytime
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Posted Nov 3, 2026
Developed a smart queue management system using visitors' phones and existing screens.
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