Support24 — Inclusive Support &

Support24 — Inclusive Support & Care Management Platform

Overview

Support24 is a comprehensive support platform designed to assist the elderly, individuals with autism, wheelchair users, and others requiring specialized care. It connects participants, support workers, coordinators, and service providers through a centralized dashboard, making care management more organized, accessible, and efficient.

The goal was to create an inclusive, easy-to-use system that improves coordination, enhances care delivery, and supports both caregivers and participants.

Problems

A. Fragmented communication between caregivers, coordinators, and participants B. Difficulty managing care schedules and support services C. Limited visibility into participant needs and progress D. Lack of accessible and inclusive digital platforms E. Complex systems that are hard for non-technical users

Solutions

A. I designed a centralized dashboard for all user roles (providers, participants, workers, coordinators) B. I simplified scheduling and care management workflows C. I created clear visibility into participant activities and support plans D. I built an accessible, inclusive interface for users with different needs E. I streamlined communication across all stakeholders

Tools & Stack

A. Design: Figma B. Research & Validation: User feedback and accessibility considerations C. Focus Areas: UX design, accessibility, healthcare systems, dashboard design

Outcome

A. Improved coordination between all care stakeholders B. Simplified management of care services and schedules C. Enhanced accessibility and usability for diverse users D. Delivered a scalable and inclusive care management platform