Building the technical foundation for Otonix, an AI-native IT Operations Platform
I worked on the engineering side of Otonix, an autonomous IT operations platform built on agent-first, task-specific AI agents that monitor, triage, remediate, and escalate IT operations, instead of a chatbot bolted onto legacy RMM/PSA tooling.
What the build involved:
🔹 Architecting the platform around four core agent capabilities: Monitor, Triage, Remediate, and Escalate.
🔹 Building the policy-guardrail layer that constrains automated actions and gates anything touching regulated systems or irreversible changes.
🔹 Implementing the audit trail: a signed, searchable, exportable log of every agent decision and action.
🔹 Working with a signal-ingestion pipeline (endpoints, servers, network, IoT) feeding into the triage/remediation flow.
I build backend systems and full-stack platforms for technical products. Especially where reliability, auditability, and guardrails matter as much as the automation itself. If you're building something in a similar space, let's talk.
Building the technical foundation for Otonix, an AI-native IT Operations Platform
I worked on the engineering side of Otonix, an autonomous IT operations pl...