Customer Experience Improvement Project
RISAV BOSE
Helped in creating customer feedback form to ensure all points can be captured and regular monitoring of the form and streamline the gaps in the process based on the feedback received.
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Posted May 22, 2023
Led a project to optimize the customer experience for a fintech startup by improving the NPS from 65% to 85% score.
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Content creation
Implementation of CRM Tool for Startup
