Client Booking Process Restructure for Bella Luccie's House

After defining her offer and getting her first systems in place, Bella Luccie’s House needed the next layer: a clear, client-first booking journey that reflected her high standards and growing reputation. BLH is still navigating DM bookings, client misunderstandings, and unspoken expectations all of which drained time and created stress. We stepped in again to restructure her client journey, starting with the way new clients discover her, book, and interact with the brand.