Team Lead and Customer Service

As a team leader in customer service, I had the opportunity to bring out the best in my team and help provide excellent service to our customers. My responsibilities included managing a team of 5-8 individuals and ensuring everyone was working together seamlessly, while also handling my own customer service duties. I had to be able to multitask and handle currency transactions, solve problems, manage other’s and my time, answer calls, be the middle man, stay organized, and more.

One of my greatest accomplishments was teaching and cross-training over 10 crew members. I was able to help them grow and develop in their positions, making our team stronger overall. I communicated clearly and positively with my coworkers and management, and I was always available to help when needed.

Another key responsibility of mine was scheduling. I coordinated with my team members to ensure seamless service and make sure everyone had the support they needed. Despite the high-volume and fast-paced environment, I was able to maintain high standards of customer service and resolve complaints promptly and professionally.

Thanks to my leadership and dedication, our team became the second fastest-selling crew of the store. This contributed to the store's overall success, and we were able to become one of the top 10 branches in the area. I am proud of what I accomplished as a team leader in customer service, and I believe that my experience has prepared me well for futures roles.