Intercom AI Chatbot "Lotty"
Illia Horodetskyi
Client:
LOTT - Meta Advertising Accounts Agency (eCommerce)
AI Chatbot Development
• Developed an AI chatbot "Lotty" using Intercom's Fin AI technology.
• Integrated Help Center, files, and websites with the Knowledge of the AI chatbot.
• Designed Quality Assurance system that increased the chatbot resolution rate to 100% for common inquiries.
Intercom Development
• Set up Intercom Help Desk, including teammates' workspaces, macros, ticketing systems, integrations, workflows, and automations.
• Created Help Center with knowledge articles and Chat Widget tailored to match the client's website.
• Designed Website Tours and Proactive Messages to improve customer onboarding and engagement.
Automation and Change Management
• Developed custom automations and APIs using platforms such as Zapier (integrating WhatsApp, Trello, Typeform, Aircall, LearnWorlds, pdfFiller, and more).
• Created video tutorials and SOPs to support the customer service team in leveraging Intercom effectively.
• Facilitated smooth transitions from legacy systems to Intercom, ensuring minimal disruption.
Intercom Chat Widget with AI Chatbot Lotty
LOTT Intercom Help Center
LOTT Intercom Workspace
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Posted Sep 26, 2024
Developed advanced Intercom AI Chatbot Lotty for LOTT (eCommerce) with 100% resolution rate for common inquiries.
