I have developed for my clients the Intercom Help Desk, Help Center, AI Agent, Outbound messages, and Automation for websites, web apps, and mobile apps.
My recently completed 7+ projects are:
1. Green Nation (bank app)
2. WeFund (trading)
3. LOTT (eCommerce)
4. Telgea (Telecom)
5. VeriFee (Accounting)
6. Novomove (Migration)
7. IPS (Healthcare)
AI Chatbot Development
• Developed over 7 AI chatbots using Intercom's Fin AI technology.
• Integrated Help Centers, files, and websites with the Knowledge of AI chatbots.
• Designed Quality Assurance systems that increased chatbot resolution rates to 100% for common inquiries.
Intercom Development
• Set up Intercom Help Desks, including teammates' workspaces, macros, ticketing systems, integrations, workflows, and automations.
• Created Help Centers with knowledge articles and Chat Widgets tailored to match client websites.
• Designed Website Tours and Proactive Messages to improve customer onboarding and engagement.
Automation and Change Management
• Developed custom automations and APIs using platforms such as Zapier (integrating WhatsApp, Trello, Typeform, Aircall, LearnWorlds, pdfFiller, and more).
• Created video tutorials and SOPs to support customer service teams in leveraging Intercom effectively.
• Facilitated smooth transitions from legacy systems to Intercom, ensuring minimal disruption.
Illia Horodetskyi - Senior Intercom AI Chatbot, Help Desk, Automation, and API Developer
Eve, Alexander, and Lotty Intercom AI Chatbots
IPS Intercom Help Center, Chat Widget and AI Chatbot Eve
Lotty AI Chatbot
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Posted Sep 24, 2024
Developed advanced Intercom AI Chatbots (5+), Help Desks (chat widget, help center, workspaces, macros, integrations, workflows), Automations and APIs.
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Intercom AI Chatbot "Eve"
Intercom AI Chatbot "Lotty"