Responsible for understanding business needs and translate them into product requirements and specifications by hosting customer interviews that will lead to a better definition of user stories, definition of done focusing on what would be a value add for them and how it will enhance their experience.
Managing product backlog by ensuring that products risks are known and mitigated, dependencies are identified and mapped to corresponding teams, and ongoing service and/product delivery is meeting customer expectations.
Key Achievements:
• Drove a product mindset by defining product framework and driving story mapping activities, defining user stories, backlog prioritization.
• Defined a framework to be followed when defining new products and services, focusing on value proposition, customers experience and agility by following agile methodologies.
• Planned and implemented solutions for technical problems such as 18+ Services and 70+ products.
• Met with customers to discuss service and product needs and develop effective and practical value add solutions.
• Reduced products time to market by 70% due to product management and agile practice implementations.
• Managed team of 8+ employees in Argentina and India to delivery high value add and customer focus products and services.
• Implemented a weekly status report to foster collaboration and communication with my team's stakeholders.
2021