AI Phone and Text Assistant for Member and Customer Inquiries
Two.Zero Agency
AI Phone and Text Assistant for Member and Customer Inquiries
Mais que Auga needed a more scalable way to manage inquiries across phone and text channels. The goal was to improve availability, provide consistent first responses, and collect useful information before human follow-up.
We implemented Marta as a combined phone and text assistant, with flows adapted to the client's service and communication context. The assistant helps guide users, capture relevant details, and support the internal team with clearer information.
Key outcomes:
AI phone assistant
AI text assistant
Multi-channel inquiry handling
Structured information capture
More consistent first response
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Posted Jul 7, 2026
We implemented Marta as a phone and text assistant for Mais que Auga, helping manage inquiries across channels with a more consistent and scalable response.
