Overview: Customer support teams spend countless hours juggling repetitive requests, struggling to respond quickly while maintaining quality. ISTS solves this by combining AI, workflow automation, and intelligent routing into a single, seamless system.

The Challenge: Handling tickets across multiple channels—email, Slack, web forms—was slow, error-prone, and stressful for agents. Simple tasks like password resets or invoice requests consumed valuable time, while urgent or complex issues sometimes slipped through the cracks.

Our Solution: ISTS automatically ingests tickets from all channels, cleans and deduplicates incoming requests, and uses AI to analyze category, priority, sentiment, and intent. The system routes tickets to the right team, generates draft responses with GPT-4, and auto-resolves straightforward issues. Human oversight is applied only when needed, ensuring high-stakes replies are perfect.

30–40% of tickets auto-resolved, freeing agent bandwidth

Teams gained real-time visibility into ticket volume, trends, and customer sentiment

Workflow Automation: N8N

AI: OpenAI GPT-4 / GPT-4o-mini

Database: Supabase (Postgres)

Integration: Slack API, IMAP/SMTP, webhooks

Why This Matters: ISTS doesn’t just automate—it augments human support, making teams faster, smarter, and happier. Clients see faster resolutions, happier customers, and measurable ROI—all without adding headcount.