QA & Operations Lead — Test IO (EPAM)

QA & Operations Lead on Test IO, a crowdtesting platform acquired by EPAM in 2022. Leading compliance and support teams, owning the payment cycle for all freelance testers.

Lead compliance and support teams, driving quality improvements across the platform

Collect feedback from testers and clients, resolve issues and complaints including compliance matters

Own the full payment cycle for all freelance testers: initiate payments, troubleshoot failed transactions, handle resends, and improve payment processes

Manage payment operations via Trolley, ensuring timely and accurate payouts

React to escalations from both tester and client sides, balancing stakeholder needs

Continuously improve internal workflows and operational processes

Tools & systems: Jira, Confluence, Intercom, Trolley, SQL

Duration: April 2022 — present