CarniCore: Customer Support Hub with AI Assistance

I built CarniCore as an internal helpdesk for CarniStore, connecting WhatsApp API, Instagram API and email so the customer service team could work with customer conversations in one place.

I added an AI agent layer to help the team handle customer queries. The system includes controls for the agent and its response tone, alongside operational notification settings.

My work covered the integrations, internal interface and support workflows. The aim was to make customer support fit the way the business operates, with the team able to manage the tools and settings it uses.

These screenshots show AI configuration and controls for WhatsApp checkout links and order updates. They do not include customer conversations or personal information.