Omnichannel Communication SaaS Platform Design
Lovepreet Singh
Designed a modern SaaS platform for an omnichannel communication solution that helps businesses manage SMS, Email, WhatsApp, Voice, and customer engagement from a single dashboard.
The objective was to simplify campaign management, customer communication, analytics tracking, and channel administration while maintaining a clean, enterprise-grade user experience.
Scope
✓ Authentication & Onboarding
✓ Dashboard & KPI Monitoring
✓ Campaign Management
✓ Contact Management
✓ SMS Campaign Builder
✓ Channel Configuration
✓ Analytics & Reporting
✓ Profile & Account Settings
Design Highlights
• Clean enterprise SaaS interface
• Conversion-focused onboarding experience
• Unified omnichannel communication workflow
• Data-rich analytics dashboards
• Consistent design system & components
• Scalable navigation architecture
• Responsive-first layout approach
My Role
UI/UX Design • Design System • User Flows • Dashboard Design • Prototyping
Tools
Figma
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Posted Jun 12, 2026
Designed a modern SaaS platform for omnichannel communication.
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