Comprehensive UX Research on Help & Support by Michelle KimComprehensive UX Research on Help & Support by Michelle Kim

Comprehensive UX Research on Help & Support

Michelle Kim

Completed work

UI Designer

UX Designer

UX Researcher

Figma

UserTesting

Automotive

Volvo Cars, UX Research on Help & Support

Please reach out for the full UX Research report, as project details are under NDA.

Below are select highlights and user-tested mocks that informed data-backed recommendations for stakeholders.

Feature Mix

Customer Journey Map

Like this project

Completed work

Posted Sep 20, 2025

Mapped diverse support needs across personas and touchpoints, uncovering gaps and opportunities to improve self-serve and assisted experiences.

Likes

Views

Join 50k+ companies and 1M+ independents

Resources

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Explore all Top independents Design Engineering Marketing Music & audio Social media Video & animation Product Business consulting & HR Other

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Company

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Comprehensive UX Research on Help & Support

Michelle Kim

Completed work

UI Designer

UX Designer

UX Researcher

Figma

UserTesting

Automotive

Volvo Cars, UX Research on Help & Support

Please reach out for the full UX Research report, as project details are under NDA.

Below are select highlights and user-tested mocks that informed data-backed recommendations for stakeholders.

Feature Mix

Customer Journey Map

Like this project

Completed work

Posted Sep 20, 2025

Mapped diverse support needs across personas and touchpoints, uncovering gaps and opportunities to improve self-serve and assisted experiences.

Likes

Views

Join 50k+ companies and 1M+ independents

For independents

Contra Pro Manage freelance projects Get verified as an expert Find jobs Get discovered Sign contracts Send invoices Commission-free payments

For companies

For companies Manage team projects Share hiring workspace Post jobs Discover contractors Sign contracts Approve invoices Global payments & tax compliance

Use Cases

For companies For freelancers For creator tools For agencies For VCs

Resources

Hire Freelancers

Explore all Top independents Design Engineering Marketing Music & audio Social media Video & animation Product Business consulting & HR Other

Company

Mission Careers Terms & conditions Privacy policy Cookie policy

Contact

Contact support

For independents

Contra Pro Manage freelance projects Get verified as an expert Find jobs Get discovered Sign contracts Send invoices Commission-free payments

For companies

For companies Manage team projects Share hiring workspace Post jobs Discover contractors Sign contracts Approve invoices Global payments & tax compliance

Use Cases

For companies For freelancers For creator tools For agencies For VCs

Resources

Hire Freelancers

Explore all Top independents Design Engineering Marketing Music & audio Social media Video & animation Product Business consulting & HR Other

Contact

Contact support

Company

Mission Careers Terms & conditions Privacy policy Cookie policy