Comprehensive UX Research on Help & Support
Michelle Kim
Volvo Cars, UX Research on Help & Support
Please reach out for the full UX Research report, as project details are under NDA.
Below are select highlights and user-tested mocks that informed data-backed recommendations for stakeholders.
Feature Mix
Customer Journey Map
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Posted Sep 20, 2025
Mapped diverse support needs across personas and touchpoints, uncovering gaps and opportunities to improve self-serve and assisted experiences.
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