PotatoPay : A Creator Payouts Webapp + App

Why was this complex? Payments, identity, and platform safety don’t like shortcuts. The hardest part wasn’t UI, it was making the money + trust experience feel simple for creators and fans. We designed flows that read like a conversation.

Defined users (creators, fans) and their jobs.

Mapped the full app IA around Home • Wallet • Insights • Safety.

Wrote microcopy for the quiet moments: empty states, failures, “what now?”

Built a shared design system used across app + website.

Shipped a vendor-neutral payment architecture with clear receipts and traceable events.

Tested the edge cases: low bandwidth, cancels, duplicate taps, failed payouts, chargebacks, block/report flows.

What changed for PotatoPay Creators can earn and withdraw with confidence. Fans tip in one screen. Support gets fewer payment questions because receipts and timelines are clear. And the product has a single design language across web + app, faster to ship, easier to evolve.