Simplified complex processes through developing procedural guide
Managed an external knowledge base of user-help documentation for a database management product. Structured and created procedural guides using DITA and XML. Used HTML and CSS to create output templates to convert the XML files to a Microsoft Word document, PDF document, and an HTML website. Improvements to the knowledge base gained praised by key stakeholders.
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Posted Apr 22, 2024
Designed and implemented interactive procedural guides that simplified complex processes leading to increased user adoption and reduced support requests.
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Improved developer documentation through programming knowledge
Optimized website dark mode to enhance accessibility