Framer — Product Specialist, Customer Support (Enterprise Focus) | 2023–2025
Supported Enterprise customers and teams of all sizes in adopting and scaling a complex no-code platform, delivering consistently high-quality, world-class support
Owned account health for key customers, building trust-based relationships and maintaining strong CSAT across high-stakes accounts
Delivered fast, reliable support with an average first response time of ~4 minutes while handling complex, high-volume requests
Acted as a strong customer advocate by translating customer needs and feedback into actionable input for product and engineering teams
Contributed to scaling Customer Success operations in a rapidly evolving environment by setting up automations and improving internal workflows
Supported account distribution across teammates to balance workload and maintain service quality as the team scaled
Assisted with reporting and performance tracking to improve visibility into CS metrics and team performance
Built hands-on expertise across the CS tech stack, including Pylon, Pocus, Intercom, and HubSpot
Applied an analytical, technically curious mindset to learning and supporting complex, AI-powered SaaS products
Worked fluently across modern collaboration tools, including Notion and Slack, to enable efficient cross-functional communication
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Posted Jan 3, 2026
Framer — Product Specialist, Customer Support (Enterprise Focus) | 2023–2025