Framer Product Specialist & Support - Slack & Community

Supported Enterprise customers and teams of all sizes in adopting and scaling a complex no-code platform, delivering consistently high-quality, world-class support

Owned account health for key customers, building trust-based relationships and maintaining strong CSAT across high-stakes accounts

Delivered fast, reliable support with an average first response time of ~4 minutes while handling complex, high-volume requests

Acted as a strong customer advocate by translating customer needs and feedback into actionable input for product and engineering teams

Contributed to scaling Customer Success operations in a rapidly evolving environment by setting up automations and improving internal workflows

Supported account distribution across teammates to balance workload and maintain service quality as the team scaled

Assisted with reporting and performance tracking to improve visibility into CS metrics and team performance

Built hands-on expertise across the CS tech stack, including Pylon, Pocus, Intercom, and HubSpot

Applied an analytical, technically curious mindset to learning and supporting complex, AI-powered SaaS products

Worked fluently across modern collaboration tools, including Notion and Slack, to enable efficient cross-functional communication