Managed IT operations, developed full-stack solutions, optimized systems for financial processes, and led projects to improve efficiency and performance.

INBURSA (On-Site) August 2005 - August 2007

Architected, Developed and Deployed a scalable CRM solution from the ground up using Laravel (PHP 7), following MVC (Model-View-Controller) design patterns to ensure clean code structure and maintainability.

Designed a modular architecture for the CRM, allowing for easy addition of new features such as customer segmentation, sales automation, and advanced analytics without disrupting the core functionality.

Implemented a layered application structure, separating business logic, database operations, and user interface components, ensuring a robust, maintainable codebase and improved debugging.

Optimized database architecture with MySQL, including well-structured tables, indexes, and foreign keys to enhance query performance and data integrity, supporting large-scale data operations efficiently.

Designed and implemented a MySQL relational database for efficient data storage and retrieval, optimizing database queries for faster performance.

Created dynamic frontend interfaces using HTML, CSS, and JavaScript, providing a user-friendly experience for sales and customer service teams.

Implemented key CRM functionalities, including contact management, sales pipelines, and task automation, boosting operational efficiency.

Developed custom reporting tools for tracking sales performance, lead conversion rates, and customer behavior patterns, enhancing decision-making.

Built RESTful APIs to enable integration with third-party systems and other internal applications, facilitating seamless data sharing.

Secured the CRM system using role-based access control (RBAC) and authentication mechanisms, ensuring proper user privileges and data protection.

Implemented real-time notifications and alerts within the CRM to streamline communication between teams and improve responsiveness to customer inquiries.

Optimized CRM performance by leveraging caching and query optimization techniques, reducing load times and improving overall system responsiveness.

Provided ongoing system maintenance, including updates and enhancements based on user feedback, ensuring continuous improvement and scalability.