Work Management Platform

The operation and international teams were having trouble to finished their work on time, causing drawbacks to the billing and financial teams, and affecting the SLAs of the department.

I was assigned to help with the automation of the department, which ended up being built as a work management tool. This tool could connect with their current work tool, store tasks, distribute the big workloads to the most efficient employees, generate reports and read PDF forms.

The company achieved remarkable growth in revenue of up to 35% for international products and a 22% customer response times increase after the implementation.