The primary challenge facing corporate clients was the inefficiency and high cost of traditional healthcare delivery. Employees struggled with fragmented systems, leading to delayed access and low utilization of crucial preventative services like primary and mental health care. This complexity often resulted in high employee frustration and ultimately drove up employer healthcare spending due to reliance on expensive, non-urgent emergency room or specialist visits. Teladoc needed a unified, simple, and high-engagement solution to make quality care a seamless reality for the modern workforce.