TraceWay AI — AI Layer over a Company CRM
Alena Nyrkova
📌 The task
Company knowledge was spread across Bitrix24, documents and chats. Staff spent time looking for answers.
✨ What I built
An AI layer over Bitrix24: a knowledge base that answers with sources, plus deals, calls and approvals in one place.
🛠️ My role
AI assistant design
Interface design
Integration with the CRM
🎯 Result
Staff ask in plain words and get an answer with a link to the source.
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Posted Oct 4, 2026
An AI layer over Bitrix24 CRM: staff ask in plain words and get answers with sources, plus deals, calls and approvals in one screen.
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