Apple Credo
Anita Stubenrauch
Objective: unite and inspire Apple team members in a way that will stand the test of time.
Apple’s credo has been a core part of Apple Retail culture since its stores first opened in 2001 under Ron Johnson. When Angela Ahrendts joined Apple as a Senior Vice President in 2014, uniting both the Apple Retail Stores and the Apple Online Store, it quickly became clear the credo didn't reflect or include the digital stores and contact centers. It was also clear that several revisions to the credo had made it more tactical than aspirational over the last 15 years.
But no one could take changing the credo lightly. And with good reason. At the time this project was underway, there were 65,000 stakeholders (employees) who cared deeply about Apple’s culture. And for many, the credo was a sacred symbol of that.
Over the course of a year, an executive-led team facilitated surveys and focus groups to understand what mattered to our teams. And that uncovered an invaluable insight. We discovered the words in our credo weren’t precious—its ideas and values were.
That freed up a core creative team to explore all new possibilities. And as our vision for the credo grew, so did our connections across retail and across Apple—reaching AppleCare, Apple U, Lisa Jackson’s team, the App Store, even iTunes. This milestone represented a ton of collaboration across Apple at every level of the organization.
Today the credo is used to recruit team members, to onboard all new Apple employees, and to reconnect team members to Apple's vision in good times and hard times.
Image of the Apple Credo card distributed to employees.
Client Feedback
I wanted to personally drop you a note to say thank you very much for all you did to assure the Credo reflected the sentiment of our Retail employees. They loved it and truly felt it fully respected and represented them. That was the ultimate goal, and you did it. Thank you so much again. I sincerely appreciate all your passion and compassion throughout. Really brilliant. – Angela Ahrendts, Senior Vice President of Apple Retail
Read this article on Medium about how to future-proof vision statements.
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Posted Jun 28, 2023
Objective: unite and inspire Apple team members in a way that will stand the test of time.
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