UX Enhancements

Amara Myricks

Amara Myricks

The Problem

Our current acquisition team struggled to improve the current lead to VIP conversion rate. The business was looking for solutions to replace the current add-to-bag and upsell interstitial we had for Shoedazzle. They requested a mini-cart as a replacement since this concept worked for other brands such as Savage x Fenty & Fabkids.

The Solution

After gaining more insight through design, planning and research. I was able to design a mini-cart experience that increased lead conversion rates by over 80%. Adding promotional incentives increased users behavior to add more units per transaction while also converting from a lead user to VIP.

Case Study Details

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Posted Mar 10, 2024

This lead mini cart design solution increased Lead to VIP member conversion rates above 80% and units per transaction (UPT).