This is generally reserved for desktop, laptop, and other user device support but it may also share work with Level 3. Level 2 generally handles break/fix, configuration issues, troubleshooting, software installations, hardware repair (including in-house repair or coordinating depot services).
0 likes · 7 views · Sep 21, 2024
I handled escalated issues that Level 1 support is not equipped to handle. Level 2 will sometimes escalate to Level 3.
