Service Design: In-store Customer Mapping
Ben Adonis
My client engaged me to create an inspiring world-class retail environment that delivers a personalised and seamless customer experience.
We worked closely with the in-house retail team as well as stakeholders to discover and create a flow that helped the customer throughout their in-store journey.
Customer journey map which was printed for client
Zoomed in view
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Posted Jun 17, 2024
My client engage me to create an inspiring world-class retail environment that delivers a personalised and seamless customer experience.
