In-store Customer Mapping
Ben Adonis
Project Manager
User Researcher
UX Designer
Adobe Illustrator
Adobe Photoshop
My client engaged me to create an inspiring world-class retail environment that delivers a personalised and seamless customer experience.
We worked closely with the in-house retail team as well as stakeholders to discover and create a flow that helped the customer throughout their in-store journey.
Customer journey map which was printed for client
Zoomed in view
