Transcription

Interviewer: So thank you for being here. I’m not from here, I’m from Texas, but you’ll let me be here for a little while anyhow, right?

Male respondent: Yes ma’am.

Interviewer: Tonight we are going to be here about ninety minutes and we’ve asked you here to get your input on how consumer’s view (?) service contracts, also known as extended warranties. What do they call it here in the Atlanta area?

Multiple Respondents: Extended warranties.

Interviewer: Extended warranties? And so, if we use extended warranties (?). I’m going to keep peeking around, don’t be offended I have to hear from all the ladies especially. So I’ll ask you to speak one at a time but I want to hear from everybody (?) of you convictions, tell me the truth if you don’t like it tell me if you don’t like it tell me ,nothing bad happens and nothing good happens to me as a result of your honest opinion ,and since we are in Atlanta I know that you are not shy about sharing your opinion, that’s the joy of being in a southern state I can say you are a southern state. I’m recording the session on these hidden microphones hanging from the ceiling all confidentially so that I can read your comments later. I’m working with a couple of people who are in the back room behind me, they are going to make sure I ask my question I don’t mess up and also, they are here to see what it’s like to, when you revoke feeling. I mean I read a report that said they are very responsive to the idea, that’s nothing like the a-train going oh if only someone would come up with that, that’s a whole different like me saying like the idea, right? So that’s one of the reasons we teach transcript, isn’t it? So, I would like to have you introduce yourself to the group and let’s start with you name just your name I’m not as concerned as about what you drive so much as the normal activities you use your vehicle to do each day, what do you and your vehicle day do each day a week that is truly what I want to hear and let me start with Trisha.

Trisha: Call me Trish, please don’t call me Trisha.

Interviewer: Yes, yes, yes dear.

Trisha: What was the question?

(Respondents laughing)

Interviewer: The normal activities for which you use your vehicle on a day-to-day basis.

Trisha: I use my vehicle to drive to work I use it for personal breaks when I’m at work and I use it for personal side business and then just personal use.

Interviewer: What kind of a side business just in general, sales, or shows?

Trisha: I’m a mental health therapist so like that.

Interviewer: You have to go from place to place they don’t come to you, you go to them, right?

Trisha: No, they come to me.

Interviewer: Do they? Awesome. Ok, and what else?

Trisha: And just like personal, running around, running errands going out of town.

Interviewer: Ok. Alright, thank you very much.

Second student: Really work, I’m a teacher, so I do a lot of running around for supplies and equipment, running errands, when taking a short trip.

Interviewer: Where would you go on a trip?

Second student: Florida?

Interviewer: Ok, and errands, what would errand look like?

Second Student: Walmart, locally, really just running to stores.

Interviewer: Ok, thank you so much.

Third student: (Clearing throat) Excuse me, I kind of use my car for business because I work for myself, and also use it for pleasure, for different activities, and also go to the gym, and occasionally to go on short trips maybe, two or three hours away from Atlanta.

Interviewer: Ok, now when you say you use it for business, what kind of a business do you use it for?

Third student: I’m a consultant, so I travel(?).

Interviewer: What’s your specialty?

Third student: Business, like flying in business planes.

Interviewer: Oh, that’s in huge demand, wow! Ok so you travel in your car and do all that. Thank you for being here. Yes sir.

Justin: I’m Justin, I use my car to go back and forth to a van pool, so I don’t drive all the way to work…

Interviewer: Ok.

Justin: So, it can save me some miles, and my car is a designated family mobile to go out of town, taking out of town trips, just came back from Tampa.

Interviewer: Ooh.

Justin: Been going to Florida a while quite a bit.

Interviewer: Family?

Justin: Yes. I also take my kids back and forth to football practice, during football seasons.

Interviewer: Alright, so how old are the kids?

Justin: Fifteen, twins, buy one get one free.

Interviewer: (Laughing) I can’t believe you said that.

Justin: That is the deal!

Interviewer: That’s great, that’s great, alright well fifteen, they are active then?

Justin: Yes, yes.

Interviewer: Thank you for being here, your mates should be getting out of the door. Yes sir.

Bill: Hi, I’m Bill.

Interviewer: Hi.

Bill: Hi. I’m a residual realtor.

Interviewer: Ok.

Bill: So, I use it for my business, and something personal.

Interviewer: Alright when you use it personally what do use it for?

Bill: Well, my wife has a car, so I use it to run errands, go to shows, go out to dinner, that’s basically it

Interviewer: What do errands look like?

Bill: The typical things going to Home Depot, grocery shopping, things like that.

Interviewer: Thank you very much. Yes sir.

Adrian: (Clearing throat) Hello my name is Adrian and, I use my car to get things with my men and…

(Other respondents laughing).

Interviewer: We are listening to you; I’m waiting for you to just keep right on going I’m hoping on giving you the same thing.

Adrian: No, I’m messing with you, (laughing) You must not have a loopy really.

Interviewer: (Laughing)He doesn’t have a loopy over don’t we.

Adrian: No, I use it to go to work, take my daughter to school, go to the gym, run to the store, maybe movies or something like that.

Interviewer: How old is your daughter?

Adrian: She’s eleven.

Interviewer: You know a few more years of that, yeah, I thank you very much for being here.

Adrian: Thank you.

Interviewer: Yes sir.

Chison: I’m Chison.

Interviewer: Chison!

Chison: I use my car mostly for work, commuting. I live in a pretty urban part of town there is a lot of traffic I like beat that in my car.

Interviewer: So, what do you, you work out away from the inner city?

Chison: Well, I live in an urban part of Town, but I have to commute to a lot of different places for work.

Interviewer: What kind of work would that be?

Chison: Landscape.

Interviewer: Landscape! Oh yeah you have to go everywhere, don’t you? So, do you drive a commercial vehicle, or do you use your personal vehicle and do the work, from the personal vehicle?

Chison: Yeah.

Interviewer: Ok but it’s yours? It doesn’t belong to a landscaping company? Is it your company?

Chison: That’s mine.

Interviewer: OH! It’s your company, ok.

Chison: No, it’s not my company.

Interviewer: But it’s your car?

Chison: Yeah.

Interviewer: Not the company’s car?

Chison: Yes.

Interviewer: That’s (?). Ok and when you are not landscaping, when you are not working, because it’s sounds like you do a lot of working, what do you do?

Chison: I do all kinds of stuff like for fun.

Interviewer: Like what?

Chison: Movies, hiking…

Interviewer: Where’s your fav place to go hiking? Is it north, or is it east?

Chison: I’m heading north, I ’ve been to Montana once.

Interviewer: Montana? Yeah, there’s a lot there. Alright Chison, thank you. Yes sir.

Chris: Chris, I guess to and from work, showing the kids around, basic day to day errands, and then I’m a musician so every once in a while, we you know, pile the gear in and take it to shows.

Interviewer: In town? In state? In country?

Chris: In town, in state, used to be country, not since I had kids.

Interviewer: Since you have kids that’s all over, right? How old are the kids?

Chris: About to be ten, about to be six.

Interviewer: Ten and six?

Chris: I paid full price for mine.

Interviewer: (Laughing) And what do you play?

Chairs: Guitar, bass, keyboards.

Interviewer: Oh! All of them? That’s impressive.

Chris: (Laughing) Wherever I can fit in.

Interviewer: I love it, thank you so much for being here Chris.

Deborah: Hi, I’m Deborah.

Interviewer: Hi.

Deborah: I use my vehicle for footwork, for shopping, not transporting any kids, but I can say for shopping like taking things to Alabama, or like some place close by because I don’t like to drive that far so, I won’t be taking cross country trips. So, yeah, that’s about it and off course anything you can use your car for, I’ve used it.

Interviewer: You’ve managed to do it? Alright and it’s Deborah proper, right?

Deborah: Yes.

Interviewer: Thank you Deborah. Yes sir.

Kevin: I’m Kevin.

Interviewer: Hello.

Kevin: I have one of the worst commutes you could ever have in the history of the world.

Interviewer: Cause?

Kevin: I drive seventy-five to eighty-five(?) everyday, which is thirty-two miles, on a good day it takes me an hour and twenty minutes, on a bad day it takes me two and half, during Saturday I can get it done in thirty-five, so it’s brutal.

Interviewer: Wow, it’s it is brutal.

Kevin: Yeah, in my spare time I coach sports for my kids, my youngest son is seventeen, we just got through baseball season where we went to the beach for the see through, for end of the season tournament and, I try not to drive when I get home, because of everything I have to drive though in the morning so it’s kind of crazy, my wife gets this done you know.

Interviewer: Thank you, thanks for being here, considering you had to drive here.