Inbound AI Voice Agent, Configured

Inbound AI Voice Agent, Configured in GoHighLevel (Plus a Custom Agent in Our Own Dialer) I built an inbound AI voice agent in GHL that answers the client's number. It greets the caller, works the conversation from a script with built-in objection handling, and books or routes the call based on how it goes. Every call writes back to the CRM: contact record, opportunity stage, timeline note. The team sees exactly what happened on every call without touching a thing. No new software to learn, it's configured in the CRM they already run on.

And when a client needs the outbound side, I've built that too. A custom AI voice agent from the pipeline up. Pipecat with OpenAI Realtime, speech to text, LLM, text to speech, all in a single WebSocket, embedded right into our own power dialer. A sales team dials prospects in parallel and hands the conversation to the AI: script, objection handling, voicemail branch, and the outcome written straight back to the CRM. The whole pipeline is covered by a 91-case automated test suite, and if the AI service goes down, the call degrades gracefully instead of crashing.

Inbound on GHL, outbound in our dialer. Same voice AI capability, in the shape the client's workflow needs.