Enhancing an AI Assistant

Allison

Allison Coon

Enhancing an AI Assistant: Solving Common Pain Points with Intuitive Design

United Healthcare • 2025

Project Description

Refined the UI Design of an AI Chatbot after initial User Feedback on Beta release.

Problem Statement

Users felt that the Chat UI was not intuitive enough. There were some key usability issues, including a lack of differentiation between options and chat bubbles, distinction of interactive objects, and more.

Role

UX Team Lead, UI Designer
Responsibilities included UI Design, Interaction Design, UX Design, Visual Design, and Project Management

Scope

Refine and modernize the UI, improve interaction design, and create consistent standards for other designers.
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Posted Jun 17, 2025

Refined AI Chatbot UI for United Healthcare after user feedback.

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Timeline

Jan 1, 2025 - Jun 17, 2025