Enhancing an AI Assistant: Solving Common Pain Points with Intuitive Design
United Healthcare • 2025
Project Description
Refined the UI Design of an AI Chatbot after initial User Feedback on Beta release.
Problem Statement
Users felt that the Chat UI was not intuitive enough. There were some key usability issues, including a lack of differentiation between options and chat bubbles, distinction of interactive objects, and more.
Role
UX Team Lead, UI Designer
Responsibilities included UI Design, Interaction Design, UX Design, Visual Design, and Project Management
Scope
Refine and modernize the UI, improve interaction design, and create consistent standards for other designers.