Customer SUpport
Faith Camille Estacio
Provide solution to customer issue.
• Properly escalate unresolved queries to the next level of support.
• Document how to documents for tasks and issue resolution.
• Track, route and redirect problems to correct resources.
• Update customer data and produce activity reports.
• Walk customers through problem solving process.
• Follow up with customers, provide feedback and see problems through to resolution.
• Utilize excellent customer service skills and exceed customers’ expectations.
• Ensure proper recording, documentation and closure.
• Recommended procedure modification or improvements
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Posted May 2, 2023
Provide solution to customer issue. • Properly escalate unresolved queries to the next level of support. • Document how to documents for tasks and issue resolut
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Clients
Texas Instruments
Development and Support Lead
Freelance Graphic Design
