Customer SUpport

Provide solution to customer issue.

• Properly escalate unresolved queries to the next level of support.

• Document how to documents for tasks and issue resolution.

• Track, route and redirect problems to correct resources.

• Update customer data and produce activity reports.

• Walk customers through problem solving process.

• Follow up with customers, provide feedback and see problems through to resolution.

• Utilize excellent customer service skills and exceed customers’ expectations.

• Ensure proper recording, documentation and closure.

• Recommended procedure modification or improvements