Redesign of Marta app by Sophie KimRedesign of Marta app by Sophie Kim

Redesign of Marta app

Sophie Kim

UX Researcher

UX Designer

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Posted May 19, 2023

Redesigned the customer service portal resulting in improved navigation and reduced support requests by 25%.

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Redesign of Marta app

Sophie Kim

UX Researcher

UX Designer

I will redesign the marta app on this page:

Frustrations include difficulty finding schedules or routes, confusing user interface, slow loading times, unreliable real-time bus/train tracking, and difficulty purchasing and managing tickets.

Like this project

Posted May 19, 2023

Redesigned the customer service portal resulting in improved navigation and reduced support requests by 25%.

Likes

Views

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Contra Pro Manage freelance projects Get verified as an expert Find jobs Get discovered Sign contracts Send invoices Commission-free payments

For companies

For companies Manage team projects Share hiring workspace Post jobs Discover contractors Sign contracts Approve invoices Global payments & tax compliance

Use Cases

For companies For freelancers For creator tools For agencies For VCs

Resources

Hire Freelancers

Explore all Top independents Design Engineering Marketing Music & audio Social media Video & animation Product Business consulting & HR Other

Contact

Contact support

Company

Mission Careers Terms & conditions Privacy policy Cookie policy

I will redesign the marta app on this page:

Frustrations include difficulty finding schedules or routes, confusing user interface, slow loading times, unreliable real-time bus/train tracking, and difficulty purchasing and managing tickets.