Optimizing Authorable Workflow Documentation at Accenture

In my role at Accenture, I have had the opportunity to make significant contributions to optimizing authorable workflow documentation. My accomplishments include:

Led and trained a team of 5 junior writers, fostering a collaborative and efficient environment.

Spearheaded team growth, expanding the team from 4 to 8 writers to meet increasing demands.

Created comprehensive training materials to onboard and upskill writers, ensuring consistent quality and adherence to standards.

Supervised, coached, and approved projects, providing guidance and feedback to team members.

Scoped, triaged, and led projects across multiple products with diverse style guides, demonstrating adaptability and organizational skills.

Successfully fulfilled over 200 projects across various platforms and products, maintaining a high level of productivity and quality.

Headed the implementation of a new workflow specializing in conversational, external, and internal authorable workflows, streamlining processes and enhancing efficiency.

Updated Standard Operating Procedures (SOPs) for authorable workflows, ensuring clarity and consistency in documentation practices.

Maintained 100% adherence to project and asset Service Level Agreements (SLAs), demonstrating a commitment to timely and reliable delivery.

These accomplishments reflect my dedication to optimizing authorable workflow documentation at Accenture. I am passionate about leading teams, developing talent, and driving process improvements to achieve exceptional results.

Managing a growing team: Scaling the team from 4 to 8 writers likely presented challenges in maintaining quality and efficiency.

Implementing new workflows: Introducing a new workflow specializing in conversational, external, and internal authorable workflows required overcoming resistance to change or technical hurdles.

Maintaining SLAs with increasing demand: Fulfilling over 200 projects while maintaining 100% adherence to SLAs. I prioritized tasks, managed resources, and ensured timely completion without sacrificing quality.

Addressing potential challenges demonstrates my ability to navigate obstacles and achieve success in a dynamic work environment.

Improved Onboarding and Training: Developing comprehensive training materials streamlined the onboarding process for new writers, reducing the time it took for them to become productive team members.

Increased Project Throughput: Successfully fulfilling over 200 projects ensuring a high level of productivity. Implementing a new workflow specializing in conversational, external, and internal authorable workflows contributed to this by reducing bottlenecks and streamlining project execution.

Enhanced Quality and Consistency: Updating SOPs for authorable workflows led to greater consistency in documentation practices, reducing errors and rework.