SMS and Call Intake System for a Furrier

Mano Swartz needed a shared way to handle customer texts, calls, appraisals, and follow-up. Messages and offer records were spread across tools, making it hard for staff to see what needed attention.

I built a custom SMS inbox, connected voice and call-transcription workflows, and added AI appraisal support that prepares replies for staff review. The work expanded to offer follow-up, returns, operating reports, and searchable documentation.

The initial projects grew into an ongoing support relationship. This portfolio entry covers the systems delivered through July 2026; support continued afterward.