Talentvis Academy In-House Training

Talentvis Academy (TA) is a one-stop training platform for Talentvis' client companies that empowers employees with a wide range of courses and resources. It serves as a centralized hub for corporate learning and development.

Due to its scope, TA is a complex platform with four main user groups:

Client Companies

Training Partners

Talentvis Academy Admin

Employees from client companies (as learners)

Each user group has different goals, permissions, and workflows. Many features are interconnected, any enhancement made for one user type often requires adjustments across other user flows. This complexity makes even small improvements time-consuming and high-impact.

One of TA’s key features is In-House Training, that allows Client Companies to request customized courses from Training Partners based on specific needs. Training Partners can then accept or reject the request. If accepted, they provide a proposed course module, followed by an agreement process between both parties.

This feature received feedback from users indicating that it was difficult to understand and navigate. We initially thought the issue was mainly visual.

To validate this assumption, I revisited the end-to-end user flow from both the Client Company and Training Partner perspectives. I walked through each step as if I were the user, paying close attention to moments of confusion, uncertainty, or friction during the journey.

After multiple rounds of review, brainstorming, and discussion with the team, it was clear that the problem went beyond UI. The UX flow itself was unintuitive, even to someone familiar with the platform. Certain steps felt difficult to follow, and that explained the user feedback we received.

Based on these findings, I proposed a new end-to-end flow with a newer interfaces too that was significantly different from the existing implementation. The goal was to simplify the mental model for users and still maintaining all necessary system logic and dependencies.

Deliverables:

A revised flow diagram to clarify the process

Early mockups with an improved UI to support the new flow

After reviewing the proposal, the team agreed that the new flow was easier to understand, and better aligned with user expectations. This confirmed that addressing the UX holistically was the right approach rather than focusing on visuals alone.