Call Flow Builder Tool

Learn how we improved the "Call Flow Builder Tool" to increase incoming calls and revenue

Team: Product Manager, Frontend Dev, QA

My Role :Research, Sketching, Wireframes Prototype, UI and Style-guide

'Workiz’ is a B2B2C that serves small and medium businesses working in the home service field. Using VOIP technology, Workiz also provides call-center, IVR, and call-tracking capabilities for business owners.

The Challenge: Users faced difficulties customizing their call flows to align with their unique business needs, resulting in missed calls.

View the original project Here