Learn how we improved the "Call Flow Builder Tool" to increase incoming calls and revenue
Team: Product Manager, Frontend Dev, QA
My Role :Research, Sketching, Wireframes Prototype, UI and Style-guide
Background
'Workiz’ is a B2B2C that serves small and medium businesses working in the home service field. Using VOIP technology, Workiz also provides call-center, IVR, and call-tracking capabilities for business owners.
The Challenge: Users faced difficulties customizing their call flows to align with their unique business needs, resulting in missed calls.
UI
View the original project Here
