Client Experience Representative
Lavicent Thomas
Answered client inquiries, concerns, and feedback via phone, email, and live chat
channels.
● Successfully assisted clients with technical issues, account inquiries, and billing
questions.
● I actively listened to client feedback, identified pain points, and implemented solutions to
enhance the client experience.
● Collaborated with cross-functional teams to ensure client interactions and issues were
resolved.
● Maintained a high client satisfaction rating by consistently exceeding service targets and
meeting or exceeding KPIs.
● Conducted follow-up calls to ensure that client issues were resolved satisfactorily and
identified opportunities for upselling and cross-selling.
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Posted Oct 27, 2023
In this role, I efficiently handled client inquiries and feedback across various communication channels, including phone, email, and live chat.
