Administrative Virtual Assistant for a Growing E-commerce
Chin MaryStella kinyuy
Overview
Provided comprehensive administrative support to a rapidly expanding e-commerce startup specializing in handcrafted beads. The client needed assistance streamlining their operations and managing increasing administrative demands.
Responsibilities:
Calendar & Email Management: Coordinated the CEO's complicated calendar, scheduling meetings in various time zones, and effectively managed high volumes of email communication.
Customer Service: Delivered effective and professional customer service via email, managing queries, resolving issues, and ensuring customer satisfaction.
Customer Service: Delivered effective and professional customer service via email, managing queries, resolving issues, and ensuring customer satisfaction.
Social Media Support: Scheduled social media posts, engaged with followers, and assisted with content creation.
Results
Effectively coordinated the CEO's schedule for them to concentrate on strategic planning.
Enhanced customer response time and customer satisfaction.
Efficiently coordinated order processing and inventory management, resulting in increased efficiency.
Presented timely and accurate sales reports to facilitate sound decision-making.
Boosted social media interactions and expanded the company's internet visibility.
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Posted Feb 14, 2025
Provided comprehensive administrative support to a rapidly expanding e-commerce startup specializing in handcrafted Beads.
