Project Overview MetroQuest is a leading provider of public engagement SaaS solutions, enabling organizations to gather insights and feedback from the public through interactive and engaging surveys. As a QA Lead, I was responsible for ensuring the delivery of high-quality releases for MetroQuest’s web and mobile platforms. I led the quality assurance efforts, focusing on establishing formal QA processes, implementing automation, and fostering cross-functional collaboration to enhance product quality and user experience. Through structured testing strategies and automation, I significantly improved test coverage, defect resolution, and release stability.

Led and mentored a QA team of onsite and offshore members, ensuring timely and successful launches of major releases.

Conducted web and mobile testing to ensure stability and functionality across platforms.

Established test strategies, test plans, and test cases to ensure comprehensive coverage and efficient testing processes.

Managed defect tracking and collaborated with developers for root cause analysis to resolve issues effectively.

Worked closely with development, product management, and operations teams to guarantee seamless releases that met high-quality standards.

Designed and implemented automated test scripts using C#, Selenium, and NUnit, integrated into the Azure DevOps CI/CD pipeline to improve efficiency.

Executed various testing types, including smoke, functional, regression, API, UI automation, integration, accessibility, security, Exploratory and end-to-end testing.

Developed and executed API test cases using Postman, enhancing defect detection and reducing test cycle time.

Created test summary reports, providing key QA metrics for data-driven decision-making and continuous quality improvements.

Reduced Production Bugs: Significantly enhanced product stability, leading to an 80% reduction in defects.

Optimized Testing Efficiency: Automated testing efforts reduced testing time by 25%, improving overall efficiency.

Improved Defect Resolution: Root cause analysis and collaboration with developers increased defect resolution rates by 30%.

Enhanced QA Processes: Formalized test strategies, improving test coverage by 20% and optimizing processes.

Boosted Product Quality: API testing improvements reduced test cycle time by 30%, leading to faster and more accurate defect detection.

Test & Defect Management: Azure DevOps, Jira, TestRail, Confluence

Automation & API Testing: C#, Selenium, NUnit, Postman

Collaboration & Reporting: MS Teams, Slack, MS Office

Databases: SQL Server

Platforms: Web Testing, Mobile Testing (iOS & Android)