E-Commerce Admin Dashboard
Faysal Hossain
The Super Admin is responsible for overseeing the entire operation of the e-commerce platform, managing product listings, monitoring orders, managing customer data, and ensuring smooth system operations. This role has full access to analytics, order management, product categories, shipping rules, and revenue statistics to keep the platform optimized and running efficiently.
Deskperson Roles and Responsibilities:
Product Manager
Menu Actions: Manage Products, Category, Variants, Collections, Bundle Deals
Marketing & Promotions Manager
Menu Actions: Coupons
Responsibilities:
Create, monitor, and manage discount coupons to boost sales and customer engagement.
Work on promotions, sales events, and seasonal offers to attract and retain customers.
Analyze the effectiveness of marketing campaigns and adjust strategies accordingly.
Logistics Manager
Menu Actions: Shipping Rules
Responsibilities:
Set up and manage shipping rules based on location, product weight, or shipping methods.
Collaborate with courier services to ensure timely and accurate deliveries.
Monitor shipment statuses, from order dispatch to successful delivery.
Order Manager
Menu Actions: Order
Responsibilities:
Manage incoming orders, including pending, confirmed, shipped, and canceled orders.
Track order statuses and ensure efficient order fulfillment.
Handle customer order inquiries and address issues related to shipping, cancellations, or returns.
Customer Service Manager
Menu Actions: Customer
Responsibilities:
Oversee customer accounts and maintain customer data integrity.
Handle customer inquiries, complaints, and support requests efficiently.
Assist with order status checks and process customer exchanges or returns.
Admin Manager
Menu Actions: Admins
Responsibilities:
Manage the admin roles and permissions on the platform.
Assign roles to different team members, ensuring they have appropriate access levels.
Maintain security protocols to protect sensitive data and maintain system integrity.
Cart Recovery Specialist
Menu Actions: Abandoned Cart
Responsibilities:
Monitor and analyze abandoned carts to identify trends and reasons behind abandonment.
Implement strategies to recover lost sales, such as sending automated emails or offering discounts to customers who abandoned their carts.
Work with the marketing team to improve the checkout process and reduce abandonment rates.
Inventory Manager
Menu Actions: Inventory
Responsibilities:
Oversee the inventory levels for all products in the store.
Manage stock replenishment and forecast demand based on sales data.
Ensure products are available for sale and that low-stock warnings are addressed promptly.
Storefront Designer (UI/UX Manager)
Menu Actions: Store UI (front end)
Responsibilities:
Manage the look and feel of the e-commerce front-end interface.
Ensure that the store's user interface (UI) is both user-friendly and visually appealing.
Collaborate with developers and designers to implement front-end changes that enhance the user experience (UX).
Settings & Configurations Manager
Menu Actions: Settings
Responsibilities:
Configure and manage the platform’s general settings, including payment gateways, tax settings, and other system configurations.
Ensure the platform is compliant with legal requirements, such as GDPR or other data privacy regulations.
Set up and maintain third-party integrations that enhance the platform’s functionality.
Sample Deskperson Titles Based on Sidebar Actions:
Super Admin (Faysal Dev): Oversees the entire platform, ensuring smooth operation across all functions.
Product Manager: Manages product listings, categories, and collections.
Marketing Manager: Handles discount coupons, promotions, and customer engagement strategies.
Shipping & Logistics Coordinator: Manages shipping rules and ensures timely product delivery.
Order Fulfillment Specialist: Focuses on managing and tracking all order-related activities.
Customer Support Lead: Ensures customer satisfaction by managing all customer-related inquiries and issues.
Admin Operations Manager: Manages the team of admins and ensures role-based access control.
Cart Recovery Specialist: Works on recovering sales from abandoned carts.
Inventory Control Manager: Ensures that the store has sufficient stock and manages inventory operations.
UI/UX Designer: Optimizes the e-commerce store’s front-end interface for a seamless user experience.
Platform Settings Administrator: Configures system-wide settings, ensuring compliance and proper functionality.
