I helped build Heap’s Developer

I helped build Heap’s Developer Portal from the ground up, creating a dedicated experience for developers and partners to build, configure, and manage integrations with Heap.

Before the portal, integration development relied more heavily on internal processes and support from Heap’s team. The goal was to make the ecosystem more self-service by giving developers the tools and guidance they needed to work independently.

I owned significant frontend work across the portal experience, translating technical integration workflows into a product that was approachable, scalable, and easy to navigate. I worked closely with product, design, and backend engineering to define workflows, establish reusable UI patterns, and make the developer experience feel like a cohesive part of the Heap product.

The portal helped increase organically created integrations by roughly 40% while reducing integration-related support tickets by about 25%.