Scenario planning to reduce NHS wait times
The NHS faced severe inefficiencies in emergency departments due to:
- Poor visibility into bed availability
- Ineffective discharge processes
- Reliance on manual systems (whiteboards, spreadsheets updated every 6–8 hours)
Led the end-to-end design of the Decision Navigator, focusing on:
- Synthesizing discovery research and stakeholder needs
- Creating journey maps to visualise pain points in patient flow
- Designing an intuitive information architecture for real-time decision-making
- Running interviews and prototype testing with NHS stakeholders (GMs, clinicians)
Built for clarity, speed and alignment with existing staff workflows.
0 likes · 0 views · Oct 14, 2025
Scenario planning to reduce NHS wait times The NHS faced severe inefficiencies in emergency departments due to: - Poor visibility into bed availability - Ine...
