TaaS Platform Usability Enhancement for Infor

At Infor, I worked as a UX Software Engineer contributing to a Testing-as-a-Service (TaaS) platform across enterprise environments.

While the role focused on:

The real challenge extended far beyond building features.

It required: → Making a complex enterprise product usable, adoptable, and scalable

This naturally evolved into responsibilities aligned with a Product Experience & Adoption Strategist

Enterprise platforms often fail not due to a lack of features, but due to low adoption and usability friction.

Key challenges in the TaaS product:

Complex workflows → High cognitive load

Fragmented user journeys across tools

Limited onboarding → users struggled to get started

Underutilized features despite high capability

Low engagement in a B2B SaaS environment

This reflects a broader enterprise challenge where systems must become more intuitive, efficient, and integrated to truly deliver value.

Shift from:

Designed and contributed to a holistic product experience system combining:

UX (User Experience) → Simplified, structured flows

LXD (Learning Experience Design) → In-product learning & onboarding

Design Systems (SOHO) → Consistency & scalability

Adoption Thinking (Emerging) → Activation, usability, engagement

Redesigned complex enterprise workflows into simplified, modular flows

Applied design system (SOHO) for consistency across products

Built responsive, scalable UI across desktop, mobile, and cloud

Collaborated with product + engineering teams for feasibility

UX Software Engineer

Enterprise UX is about clear workflows—not screens—where reducing complexity, embedding in-product learning, and leveraging design systems enable scalable adoption and strategic impact.