Client Overview Handy Hawk is a Las Vegas-based handyman services company operated by Jesse Hawkins, offering a wide range of home repair and maintenance services. The business needed a modern digital presence that could automate customer interactions, streamline scheduling, and provide intelligent pricing estimates.

Jesse faced several operational pain points common to service-based small businesses: Time-consuming estimates — Manually quoting jobs via phone/text was inefficient Scheduling chaos — No centralized system to manage appointments and job statuses Client tracking gaps — Potential leads from inquiries were often lost Payment friction — No streamlined way to invoice and collect payments Geographic pricing — Travel fees varied by service area but were hard to communicate

The Solution

We built a comprehensive, full-stack platform consisting of a customer-facing website and a robust admin dashboard:

Customer Experience

AI-Powered Instant Estimates — Customers describe their project and receive intelligent, itemized quotes generated by OpenAI, factoring in labor, materials, and travel fees based on zipcode

Seamless Booking Flow — After receiving an estimate, customers can select available time slots and book appointments directly

Professional Communications — Automated emails for booking confirmations, reminders, invoices, and follow-ups via SendGrid

Admin Dashboard

Real-Time Scheduler — Calendar view with drag-and-drop job management, status tracking (pending → confirmed → completed), and one-click navigation to job sites

Client CRM — Automatic capture of "potential clients" from estimates, with full history tracking, notes, and lifetime value metrics

Financial Management — Transaction tracking, invoice generation via Stripe, payment status monitoring, and revenue reporting

Configurable Pricing — Dynamic service area configuration with zipcode-based travel fees and AI prompt customization

Frontend React Native for Web (Expo) Backend Firebase Cloud Functions Database Cloud Firestore AI OpenAI GPT-4 API Payments Stripe Email SendGrid Maps Mapbox Hosting Firebase Hosting (staging + production)

Key Results

Key Results

70% reduction in time spent on manual estimates

100% capture rate of potential leads from website inquiries

Streamlined operations — Single dashboard replaces phone, spreadsheets, and paper

Professional brand presence — Modern, mobile-responsive website builds customer trust

Scalable foundation — Architecture supports business growth without major rebuilds

Project completed December 2025 | Built by Dsignable LLC