EgyCross Assistance, a medical travel assistance company, struggled with fragmented spreadsheets, delayed hospital communications, and inefficient case handling during emergencies. They needed a centralized system that could manage critical patient cases, streamline hospital coordination, and track financial processes reliably.

I designed and developed a custom CRM prototype tailored specifically to their operations. The platform introduced structured workflows for case management, enabled real-time communication between hospitals and service agents across different countries, and handled travel and accommodation logistics for patients requiring cross-border transfers.

Additionally, I built modules for tracking payment statuses, generating financial reports, and monitoring case timelines — ensuring full visibility from the first patient call to final discharge and billing.

🧾 Centralized patient case management with workflow tracking

🌍 Seamless communication tools for international hospital coordination

✈️ Travel and accommodation logistics management

📑 Integrated financial tracking and automated reporting

The new CRM system dramatically reduced hospital response times, eliminated manual data errors, improved patient logistics planning, and allowed EgyCross Assistance to handle emergency medical cases with greater speed, organization, and accountability — paving the way for future operational scaling.