SaaS platform redesign. Audit.
Valentyn Khenkin
Business interview
Defining the problem
Problem
Double diamond
Design methodology
User interview
User interview - Affinity diagram
User interview - Insights
Key insights
User stories and Persona
Competitors Audit
CJM
Customer journey map
User flow
Solutions
Results
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Posted Mar 5, 2026
UX audit demonstrated through a SaaS platform redesign. Shows key steps, issue identification, solution exploration, and the results achieved after the audit.
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