Intercom AI Chatbot and Help Desk Development (5+ projects)
Illia Horodetskyi
Completed projects:
1. LOTT (eCommerce)
2. IPS for Aged Care (Healthcare)
3. IPS for Home Care (Healthcare)
4. Novomove (Migration)
5. IPAC Canada (Healthcare)
AI Chatbot Development
• Developed over 5 AI chatbots using Intercom's Fin AI technology.
• Integrated Help Centers, files, and websites with the Knowledge of AI chatbots.
• Designed Quality Assurance systems that increased chatbot resolution rates to 100% for common inquiries.
Intercom Development
• Set up Intercom Help Desks, including teammates' workspaces, macros, ticketing systems, integrations, workflows, and automations.
• Created Help Centers with knowledge articles and Chat Widgets tailored to match client websites.
• Designed Website Tours and Proactive Messages to improve customer onboarding and engagement.
Automation and Change Management
• Developed custom automations and APIs using platforms such as Zapier (integrating WhatsApp, Trello, Typeform, Aircall, LearnWorlds, pdfFiller, and more).
• Created video tutorials and SOPs to support customer service teams in leveraging Intercom effectively.
• Facilitated smooth transitions from legacy systems to Intercom, ensuring minimal disruption.
