Intercom AI Chatbot and Help Desk Development (5+ projects)

Illia Horodetskyi

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Automation Engineer

AI Chatbot Developer

AI Developer

Intercom

Trello

Zapier

Completed projects:
1. LOTT (eCommerce)
2. IPS for Aged Care (Healthcare)
3. IPS for Home Care (Healthcare)
4. Novomove (Migration)
5. IPAC Canada (Healthcare)
AI Chatbot Development
• Developed over 5 AI chatbots using Intercom's Fin AI technology.
• Integrated Help Centers, files, and websites with the Knowledge of AI chatbots.
• Designed Quality Assurance systems that increased chatbot resolution rates to 100% for common inquiries.
Intercom Development
• Set up Intercom Help Desks, including teammates' workspaces, macros, ticketing systems, integrations, workflows, and automations.
• Created Help Centers with knowledge articles and Chat Widgets tailored to match client websites.
• Designed Website Tours and Proactive Messages to improve customer onboarding and engagement.
Automation and Change Management
• Developed custom automations and APIs using platforms such as Zapier (integrating WhatsApp, Trello, Typeform, Aircall, LearnWorlds, pdfFiller, and more).
• Created video tutorials and SOPs to support customer service teams in leveraging Intercom effectively.
• Facilitated smooth transitions from legacy systems to Intercom, ensuring minimal disruption.
Illia Horodetskyi - Senior Intercom AI Chatbot, Help Desk, Automation, and API Developer
Illia Horodetskyi - Senior Intercom AI Chatbot, Help Desk, Automation, and API Developer
Eve, Alexander, and Lotty Intercom AI Chatbots
Eve, Alexander, and Lotty Intercom AI Chatbots
IPS Intercom Help Center, Chat Widget and AI Chatbot Eve
IPS Intercom Help Center, Chat Widget and AI Chatbot Eve
Lotty AI Chatbot
Lotty AI Chatbot
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Posted Sep 24, 2024

Developed advanced Intercom AI Chatbots (5+), Help Desks (chat widget, help center, workspaces, macros, integrations, workflows), Automations and APIs.

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Automation Engineer

AI Chatbot Developer

AI Developer

Intercom

Trello

Zapier

Intercom AI Chatbot "Eve"
Intercom AI Chatbot "Eve"
Intercom AI Chatbot "Lotty"
Intercom AI Chatbot "Lotty"