AI Missed Call Text-Back Agent

When a service business misses a call, they lose a customer. Most people don't leave voicemails anymore — they just call the next company. I built an AI-powered text-back system that catches those missed calls and turns them into conversations.

When a call goes unanswered, the AI advisor automatically texts the customer within seconds. No generic "we'll call you back" message — it starts a real two-way conversation.

The AI can:

Ask the customer what they need and qualify the lead

Answer questions based on the business's configured knowledge base (services, pricing, hours, FAQs)

Send a booking link so the customer can schedule an appointment on the spot

Remember returning customers and pick up context from past interactions

Business owners configure what the AI knows through a "brain" setup — they feed it their service info, pricing, policies, and anything else a customer might ask about. The AI speaks in their voice, not like a robot.

The result: Missed calls stop being lost revenue. Customers get instant responses even at 2am, and the business wakes up to booked appointments instead of missed opportunities.

Built as part of the DeskOps platform for field service businesses across 76 industries.